This often meant that operators would leave several minutes after their shift. What management hadn’t counted on was that all of us would often need to wrap up calls and clear the call queue before the call center could officially close. The union demanded log-on and log-off times for everyone in the call center. This is where the malicious compliance comes in. Well, eventually the union discovered what they were doing and were angry that they hadn’t been consulted. It wasn’t really enough for us to notice, and I’m sure they didn’t actually save any money - I mean, if you were 15 minutes late I could understand not paying but 3 minutes late? One incredibly ridiculous thing they did was if you were a minute or two late, they would literally dock your pay by that many minutes. It was highly unionized, but the management tracked login times to the minute. “I worked in an electricity retailer call center. Dock pay for being late by two minutes? Enjoy paying massive overtime You can find the full, unedited version of each by clicking through the link in each title. Some of the examples below have been edited for readability or length in this article. In order to give you a clear picture of how horribly wrong compliance can go, we’ve scoured Reddit to find the best examples of malicious compliance. 4 examples of malicious compliance from Reddit Related: Are you up to date with the ins and outs of software compliance? Make sure you're staying in your lane while online. The popular subreddit dedicated exclusively to sharing stories of malicious compliance has more than 850,000 members and is growing by the day. But people from all over the world have found comfort in the retelling of tales when fellow employees got their revenge on a particularly strict boss or company. The key to malicious compliance, as opposed to insubordination, is that an employee uses a company’s policy against them by following it to the letter. While malicious compliance can be used in any aspect of your day-to-day life, it's most often seen as an act of rebellion by employees who find a company policy too restrictive or flat-out stupid. If you answered yes to either of those, chances are you’ve already encountered malicious compliance. Have you ever seen a coworker get away with something outrageous because they weren’t technically breaking the rules? Or maybe, much to your delight, you watched a colleague use the system against a terrible manager that you despised. Malicious compliance is the act of intentionally inflicting harm by strictly following orders, rules, or policies with the knowledge that compliance with the policy will not have the intended result.Ĭhances are you’ve witnessed malicious compliance before and just weren’t aware of what it was called. And while it may not be the most interesting or flashy topic, it’s required for businesses to operate within the law.īut there’s something lurking under the surface of this well-oiled machine called compliance. Compliance is tedious and often very technical work that requires following rules and regulations down to the finest details. I’ve spent the last month covering the various types of corporate compliance, the varying industries, and the rules required for each one. What happens when following the rules goes horribly, horribly wrong?
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